PRIVACY POLICY (GDPR)

DIOLATA is committed to ensuring that the collection and processing of your data, carried out from the website [www.diolata.com], comply with the General Data Protection Regulation (GDPR) and the Data Protection Act.

ARTICLE 1: DATA COLLECTED

When you browse and make purchases (Ube, Superfruits, etc.), we may collect the following data:

- Identity data: Last name, first name, postal address, email address, phone number.

- Transaction data: Information related to orders, invoices, returns.

- Connection data: IP address, browser type (via cookies), etc.

Note: We never store your full bank details. Payments are secured by our payment providers Shopify Payments, Stripe, PayPal, or the bank.

ARTICLE 2: PURPOSE OF DATA

Your data is collected for specific, legitimate, and defined purposes:

1- Order management: To deliver your DIOLATA products (processing, shipping, invoicing).

2- Customer relations: To answer your questions via support or manage any disputes.

3- Marketing (with your consent): To send you our newsletter about new superfoods or recipes. You can unsubscribe at any time.

ARTICLE 3: DATA RECIPIENTS

Your data is strictly confidential. It is only transmitted to partners essential for order fulfillment:

- Logistics: Carriers (La Poste, Mondial Relay, Colissimo, DHL, UPS...) to deliver the package.

- Payment: Secure banking organizations.

- Accounting: Our accountant (for legal obligations).

DIOLATA commits to never selling your personal data to third parties.

ARTICLE 4: RETENTION PERIOD

- Customer data (active account): Retained for 3 years after your last order or interaction.

- Accounting documents (invoices): Retained for 10 years (legal obligation).

ARTICLE 5: SECURITY

We implement all technical measures to protect your data (HTTPS protocol, SSL encryption on the site). Regarding our packaging, just as we protect the purity of our powders with plastic-free packaging, we rigorously protect your digital data.

ARTICLE 6: YOUR RIGHTS

In accordance with the GDPR, you have the following rights regarding your data:

- Right to access and rectification.

- Right to erasure ("right to be forgotten").

- Right to restriction of processing.

To exercise these rights, simply contact us at: support@diolata.com

ARTICLE 7: COOKIES

When you first visit the site, a banner informs you about the presence of cookies (small text files stored on your device).

- Functional cookies: Necessary for the functioning of the shopping cart and ordering (cannot be deactivated).

- Analytical cookies: (e.g., Google Analytics) To help us understand which pages are most visited. You can refuse them via the cookie banner.